Amadeus Freedom

Terms and Conditions

General

1. The Amadeus Freedom Loyalty Club, managed by Amadeus Gulf L.L.C, referred to hereinafter as ‘Freedom’, is a customer loyalty club for the purpose of awarding ‘Points’ to ‘Members’ of Freedom in accordance with a pre-defined points calculation based on the number of bookings created by the Member through the Amadeus GDS platform known as “Amadeus Selling Platform Connect”, and subject to the conditions and restrictions set out below. Depending on the number of Points awarded to the Member, the Points can be converted into ‘Rewards’ in accordance with a pre-defined calculation and delivered via a method as determined by Amadeus Gulf L.L.C.

Membership

1. Membership to Freedom is available to all eligible persons who have been assigned a personalized Amadeus Selling Platform Connect sign-in, and who hold active employment with a travel agency currently and actively contracted with Amadeus Gulf L.L.C.
2. Any eligible natural person wishing to join Freedom must complete an online application available on the Amadeus Gulf L.L.C Freedom website by uploading all the mandatory documents. After successful registration, users based in United Arab Emirates need also to fill the details and accept terms and conditions for Payit account.
3. Payit is an online wallet introduced by First Abu Dhabi bank applicable for United Arab Emirates users which acts as a virtual card which will be used to perform transactions while Amadeus Freedom is a portal to track your Amadeus incentive payment history and your registration details.
4. Payit team will perform KYC check for users of United Arab Emirates. Users need to download the Payit app from Google Play, Huawei Store or Apple store and upload their emirates ID copies (front and back), registered phone number (which is used in Freedom registration) for verification. It takes minimum 7 working days to get Payit account setup.
5. All applicants are deemed to have read and accepted the Amadeus Freedom Loyalty Club Terms and Conditions, a copy of which is available online and upon written request from directly Amadeus Gulf L.L.C.
6. All applicants need to accept GDPRS clause when registering for Payit account and update the mobile number used when registering to Payit. Without accepting GDPRS clause, users will not be able to access and get rewards as per the policy defined by Amadeus known as “Amadeus IT Group SA”.
7. Applicant details must be honest accurate. All fictitious applications will be rejected, and appropriate legal action will be followed.
8. Only one Membership application per person, per travel agency will be accepted. Should you change employment to another eligible travel agency; a new online application will be required.
9. Amadeus Gulf L.L.C reserves the right to refuse Membership to any person who does not meet the requirements for participation in Freedom.
10. Once accepted and validated by Amadeus Gulf L.L.C, all Members will be assigned a unique Member username and password, thereby allowing online access to Freedom. For United Arab Emirates users, additional Payit IBAN account information and mobile number is required along with usernames for any inquiry concerning the Member’s account for users. It is the responsibility of the Member to keep a record and maintain these details. Failure to do so could lead to suspension of the Member’s account until written notice is sent to Amadeus Gulf L.L.C by the concerned Member, with all supporting documentation showing previously accepted and validated Membership, after which account suspension can be lifted at the sole discretion of Amadeus Gulf L.L.C.
11. It is the Member’s responsibility to always maintain their contact details. Any change of contact details should be updated by contacting Amadeus Gulf L.L.C on freedom@amadeus.ae and providing the relevant details. The Member guarantees the correctness of all provided contact information and shall be solely responsible for any erroneous, incomplete, or out-of-date information
12. Freedom membership takes effect from the date the applicant is accepted and validated by Amadeus Gulf L.L.C. Any bookings made prior to club application will not be eligible.

Points and Rewards

1. The Point is the unit of calculation for Freedom and is acquired exclusively when using the Amadeus Selling Platform Connect by making ticketed bookings.
2. Subject to any performance targets, Points are converted into Rewards subject to the value as contractually agreed with the travel agency with whom you hold current employment. E.g., If a member has 10 ticketed bookings in a period, and the Member’s employer has contractually agreed to a rate of 1.5, then the Member will have 15 Points available for Rewards.
3. Upon successful application into Freedom and successful KYC process conducted by Payit team, a personal account is opened for each Member, to which Points are awarded via Payit app for United Arab Emirates users. Oman users can get paid through different mechanism which will be explained by Amadeus Account Manager.
4. The account, and the Points awarded to the Member, cannot under any circumstances be transferred, bequeathed, assigned, sold, or combined with, whether or not for valuable consideration, with the account or the Points of any other person, whether or not that person is a Member of Freedom, or with any other account belonging to the Member (except as otherwise laid down in provisions notified to the Member).
5. Points will be converted into Rewards periodically and delivered via Payit wallet or via any other method deemed appropriate by Amadeus Gulf L.L.C.
6. Amadeus Gulf L.L.C reserves the right to change the intervals at which Points are converted into Rewards. This is currently set as monthly.
7. Amadeus Gulf L.L.C reserves the right to debit the account of any Member who has been award Points in error.
8. Amadeus Gulf L.L.C reserves the right to amend the conversion calculation of Rewards to any Member or group of Members under various promotional campaigns of limited duration, after which the calculation of Rewards will revert to that as converted before the limited duration promotion.
9. Points not converted into Rewards expire after 12 months or when the Member ceases employment under which they originally made application into Freedom.
10. Once Points have been converted into Rewards, they cannot be used again.
11. Payit provides online statements of accounts to the Member based on his or her activity and summary of his/her rewards calculation is available in Freedom portal. Amadeus Gulf L.L.C reserves the right to change at any time the intervals at which such points and rewards are available on the freedom portal.

Abuse  

1. Any Member, as determined by Amadeus Gulf L.L.C, to have abused Freedom by manipulation of the Amadeus Selling Platform Connect, by fictitious application details, by multiple applications or by any other means, will have their membership cancelled and will be prohibited from joining Freedom in the future. Legal action will be taken as required.

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