Amadeus Blended learning the best of web-based and instructor-led training!

In this, we would like to introduce you to the Amadeus Blended Learning Services.

A blend of what?

Amadeus Blended Learning combines learning methods and delivery media, both carefully selected to maximise the effectiveness of the training and the learning efficiency of the student. A blend may well include e-Learning modules for the basics, Virtual Classroom Training covering more advanced topics and a Discussion Forum to receive support from the trainer or other participants. Other blends could mix traditional classroom training, chat sessions, online assessments, and documentation. The variations offer extensive customisation.

The best of all worlds

As we all learn in different ways, the variety of learning methods in a blended learning programme will better match your preferred learning style.

Enjoy learning online?

The Amadeus e-Learning solution offers you the flexibility to learn anytime, anywhere. With e-Learning you could, for example, complete the modules and pre-course assessments before classroom training, thus giving yourself time for practice activities and advanced topics rather than spending it on basics. How about Virtual Classroom Training? Enjoy the advantages of live, instructor-led training at your own location. Work with the trainer and other students via the internet – no installation is needed!

Learning support

You may feel you would like support during your blended learning programme. That’s no problem either, because you can easily interact with highly-skilled trainers and other students via discussion forums, chat sessions or e-mail. And for refresher training sessions or additional information the Amadeus e-Learning solution gives you access to an assortment of online documentation and e-Learning modules at your fingertips!

Go for Blended Learning today and maximise your learning experience!

You want to improve your customers’ booking experience by being exceptionally well trained to give the perfect service?

Register by contacting helpdesk@amadeus.ae

Amadeus launches Travel Visionary podcast series

Amadeus, the world's leading supplier of IT solutions to the travel and tourism industry, is pleased to announce the launch our Travel Visionary podcast series on our website.

We asked some of the travel industry’s leading players to give us their vision of the future of travel.

How do they see the industry evolving in the next few years?

In what ways will technology either drive this change or be affected by it?

Amadeus’ first visionary guests are James White (Director Global Automation Marketing, The Hertz Corporation), Olufemi Adefope (Managing Director, HRG Nigeria), Rashid Al Noori (Chairman, Business Travel) and Pierre Marcy (Director Customers & Communication, SNCM).

In one of the podcasts’ highlights James White tells us that he thinks "mobile technology is only a tool which helps the individual to communicate far more effectively and to access the information." Olufemi Adefope thinks that "user-generated content is going back to the saying that we must always listen to our clients. You have to listen."

"I think that in the next five years there will be more information available at your fingertips and the most significant example of that is the iPhone," says Rashid Al Noori in his interview, and Pierre Marcy rounds things off by saying: "What I see in terms of travel purchase will be consumption - online purchase - and all inclusive trips."

Our travel visionaries are all forward thinkers on the cutting edge of the travel industry today. With their help Amadeus can better understand the future needs of travellers and the companies that provide services to them. In this way we will keep the technology we offer one step – or more – ahead of our competitors.

From www.amadeus.com anyone can subscribe to the Travel Visionary podcasts and automatically receive all future episodes directly to their computer.

What makes you special?

The two extremes: product commodity on the one hand and customer-focused businesses on the other will produce the losers and winners of tomorrow. You can create a special place for your business by aligning your business strategy with your customers’ increasingly sophisticated expectations. But it’s not just a question of marketing and positioning your business, your brand – that is the only the first step. What makes for long-term relationships is the way you interact with your customers at every point of the way. Rather than customers, treat them like valued friends.

Turn your customers into your champions! Your future success and continued profitability lies in making your customers come back and back again, happy with your products and services to the point that they talk about you. In other words, make them your advocates, your champions. Pick up the gauntlet and create the perfect experience for your customers, at the right time, in the right way, for the right price.

Don’t have the time?

Use the latest technology to increase your and your staff’s productivity, thus giving you the extra time needed for the task of making your customers happy. Because - just to complicate matters - customers, just like all of us, are emotional creatures, and emotional factors always have to be taken into account. Especially when it comes to buying travel, emotions play an important part in the decision making process. The key to being successful ‘psychologists’ and delight your customers is taking the time first to listen and then to respond to your customers’ needs and expectations.

Your customers - your most effective sales team

Therefore, if delighting your customers becomes your motto, and you make it easier for yourself and your staff to act on it, your customers will always come back for their next travel-buying experience. Nobody really wants to lose time by shopping around. Repeatedly satisfied customers tend to trust you, spend more and normally remain customers for a relatively long period of time, happily sharing their ‘discovery’ with family, friends and business partners.

Not easy but well worth it!

It’s definitely a challenge – this is no task for the faint-hearted. However, in this increasingly impersonal world, personal service is often almost more appreciated than price, and this definitely is an opportunity for you to offer your customers a superior buying experience, your specific expertise going hand-in-hand with listening to your customers and understanding their emotions. Many people can sell travel, but only you will listen. That’s differentiation at its best! What makes you special?