Amadeus Support Services – Don’t be a hero

You don't have to do it alone! Amadeus offers a range of Support Services that match the way you manage your production environment. Our Support Services help us build a close relationship with you as well as deliver a timely and reliable service, backing you up on your way to business success.

Amadeus Gulf customer service specialists are committed to provide you with technical and functional Help Desk Services to ensure that your production environment runs smoothly.

Amadeus Support Services - so much more:

Should you need more than First level Help Desk services, the Amadeus Regional Service Management Centres based in Miami, Nice, Bangkok, London, and Sydney are at your service and standing by. The Amadeus Gulf customer service specialists will contact them on your behalf. The Service Management Centres deliver top-quality Help Desk support as well as the following
Support Services:

Customer Care Services

So that you can achieve the highest level of customer satisfaction, the Service Management Centre agents can help you to solve claims issue as well as update you regularly to cover potential challenges.

Security and Configuration Services

Our Service Management Centre agents will also make sure that you and your staff work in a secure, reliable environment and that your data is accurate, private and protected. In addition, they can handle the complexities of configuration to reduce your operational costs. This covers Office ID management, Terminal and Printer management, and Global Updates of Office Profiles.

Benefits at a glance:

• Business continuity
• Revenue protection
• Manage potential business impact
• Act as a claim arbitrator
• Reliable and accurate working environment

Amadeus remains at your side after the sale - a true technology partner.

Please contact us at helpdesk@amadeus.ae for additional information on our high quality Support Services.